Service Administrator

Job Title: Service Administrator – Recruitment Sector
Location: Stourbridge
Salary: £24,000 – £26,000 per annum (depending on experience)
Contract Type: Full-time, Permanent
Start Date: ASAP

Are you a detail-oriented, organised professional looking to be part of a dynamic and fast-paced recruitment environment? Join our team in Stourbridge and help power the engine behind successful staffing solutions.

First for Education is a respected and fast-growing education recruitment agency, proudly supporting schools across the West Midlands for over two decades. We specialise in connecting schools with outstanding teaching and support staff—and we’re now looking for a motivated Service Administrator to support our consultants and ensure the smooth, efficient running of our office operations.

About the Role:

As a Service Administrator, you’ll be an essential member of our support team, helping with compliance, onboarding, and communication across the business. You’ll work closely with our consultants, candidates, and client schools to ensure all admin processes run like clockwork.

Key Responsibilities:

• Compliance & Safeguarding: Ensure all candidate checks (DBS, references, Right to Work) are completed to the highest standards

• Onboarding: Prepare candidate welcome packs, contracts, and assignment documentation

• Database Management: Maintain accurate records using our CRM, updating bookings, documents, and contact logs

• Timesheets & Payroll: Support the weekly timesheet process, resolve any queries, and liaise with payroll to ensure accurate payments

• Client & Candidate Communication: Assist with booking confirmations, document follow-ups, and general admin support

• Team Support: Provide day-to-day admin support to consultants and assist with inbox management, reporting, and documentation

What We’re Looking For:

• Previous admin experience (preferably in recruitment, HR, or education)

• Strong organisational skills and excellent attention to detail

• Confident and professional communicator

• Able to manage multiple tasks and meet deadlines

• IT literate with working knowledge of Microsoft Office and CRMs

• A team player with a proactive and positive mindset

Why Join First for Education?

• Be part of a close-knit, supportive team with a strong sense of purpose

• Structured training and ongoing professional development

• 25 days holiday + bank holidays (with increases over time)

• Competitive salary with performance incentives

• Team social events, staff wellbeing focus, and progression pathways

• Office based in central Stourbridge with great transport links and parking

About First for Education:
First for Education is a leading education recruitment agency with over 20 years’ experience supplying high-quality staff to primary, secondary, and SEND schools. We pride ourselves on our personal approach, robust compliance standards, and lasting relationships with schools and staff alike.

Apply now to become a key part of our growing recruitment team in Stourbridge – and help us deliver first-class service to schools and educators across the West Midlands.